What are your
hours of operation?

Normal Business hours are:
Mondays through Friday, 9:00 Am to 5:30 PM
Occasionally and by appointment after these hours.

 

I have an Antivirus program,
how did my machine get infected?

Simple: Antivirus programs are no more effective than the bumpers on your car; they can only limit the damage.
Viruses and "Hooked in" to common, popular and ordinary  websites. You don't have to go the the wrong kind of sites anymore to get infected.
 

Should we attempt to remove the virii, or just erase?

Possibly Either. Some computers have many programs and unique configurations and a cleanup is preferred. Sometimes a fresh start is preferred or necessary, and an Erase and Full Install is indicated. Naturally, we can back up important data before erasure, but previously installed programs will need to be downloaded and reinstalled by the customer to return the computer to expected function.
 

When does Windows 7 reach end-of-support?

January 14th, 2020. It doesn't mean the computer will die, just that programs like Browsers and Antiviruses will no longer upgrade on it. This may happen sooner than this date.
XP End of Life was in 2016, and Vista will end in April 2017. Windows Ten is good through October 2025.
 

What services can
city computer offer?

We build top of the line desktops, our Raptor offers a modern i5 Quad processor, 16 Gigs of DDR4 RAM, a 240 SSD OR a 1000 Gig spinning disc (terabyte) drive, plus of course HD audio, USB 3.1, Gigabit Ethernet, and a DVD-RW Optical drive. This machine can easily be upgraded to a gaming rig with the addition of a Gaming style video card, which we keep in stock.
 

DO HARD DRIVES COME WITH WINDOWS PREINSTALLED?

In a word no. Hard drives from most computers generally do not work when transplanted to another computer either, without an erase and a Windows installation.
 

How much does it cost to upgrade my operating system to the latest and greatest?

It depends on your Microsoft license.  We can still upgrade Windows 7 and 8.1 to Windows 10 for only the cost of the labor. Windows 7 or 8.1 without a liscense is higher as you must purchase a valid license.

How long will it take?

We always strive for a 2-Business Day turnaround. Some jobs take less, occasionally one takes more. We always keep the customer informed and "in the loop" when the unexpected arises.