Promoting American Support
Support From Real Technicians
Customers can be comforted in knowing that all interactions with our staff will be direct contact with technicians who will listen to your computing issues and provide professionally based advice.
We provide U.S. Based professional computer information to customers rather than customers contacting a call center overseas with scripted responses from untrained operators.
Real Answers – No Sales Tactics
We strive to provide excellent customer service coupled with computer troubleshooting that addresses the issues at hand.
We do not try to up-sell products nor do we provide information irrelevant to the issues being addressed.
We are an above-board technical service provider invested in customer satisfaction without unnecessary sales tactics or misrepresentation of costs.
On Your Level
Our technicians work with customers to ensure an understanding of their technical issues without talking above their head on what needs to be done to provide them with working devices.
Customer understanding is key to ensuring that they are not being taken advantage of – We work to help you understand your computing issues.
Our technicians provide service without talking down to customers or overplaying our knowledge to mislead on cost.
Friendly and Professional
Our technicians have 30+ years of experience in computer repair services.
We want our customers to feel at ease when communicating with our technicians.
We believe in offering expert level technical skills while at the same time maintaining polite and friendly attitudes.
Customer Service Oriented
Above all else, our mission is to provide professional service and to maintain satisfied customers.
Our technicians will work with customers to provide an environment of trust, respect, and professionalism that far surpasses our competitors.
We want our customers to call us without fear of being treated poorly, without fear of being taken advantage of, and without fear of being mislead.
We want your business and we will do what it takes to ensure that you feel comfortable in utilizing our services.